# Overview ### What is Live Chat? It is one feature that allows you to have text-based conversations with visitors visiting the company's media properties like the Website, WhatsApp number, or Facebook page. ### Why use Live Chat? It is a simple yet very effective recipe for improving customer service and loyalty. It allows you to: * Personalized conversations with humans * Monitor conversations in real time * Monitoring agents * Proactive outreach * Quick response to questions about the product or the service --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.swiftsell.biz/live-chat/overview.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.