Swiftsell Help Center
  • 😀Welcome to Swiftsell
    • Swiftsell Basics
  • 🏁GETTING STARTED
    • Building a Chatbot
    • Testing a Chatbot
    • Installation
      • Installation on Website
        • Installation using HTML
        • Installation using Google Tag Manager
      • Installing on SquareSpace
      • Installation on WhatsApp
      • Installation on Facebook
    • Deploying a Chatbot
    • Utility Tools
  • ⚒️BOT BUILDER
    • Action Block
      • Trigger
      • Send Message
      • Collect Input
      • Buttons
      • Reply Buttons
      • Carousel
      • Answer AI
      • Set AI
      • Send an Email
      • List
      • Human Handover
      • Dynamic Data
      • Javascript
      • Form
      • Flow
      • Options
      • Calendar
      • Slider
      • Image Carousel
      • WhatsApp Flow
    • Branch
    • File Upload
  • ✨AI STUDIO
    • Building a GPT chatbot
    • Knowledge base
    • Custom Answers
    • Function call
    • Prompts
    • Tokens
    • Setting up retrain
  • 🔗Integrations
    • Overview
    • Events
    • Service Call
    • Google Sheets
    • Google Calendar
    • Calendly
  • 💬WHATSAPP BUSINESS API
    • Overview
    • WhatsApp Business API from Meta
  • 💬Live Chat
    • Overview
    • Live Chat Screen
    • Live Chat Settings
  • 📣OUTBOUND BOTS
    • Overview
    • Building One Off Campaign
    • Building Ongoing Campaign
    • Creating a WhatsApp Template
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  • What is Live Chat?
  • Why use Live Chat?
  1. Live Chat

Overview

Interface where you can see all the ongoing and historical conversations handled by the bot or the agents

What is Live Chat?

It is one feature that allows you to have text-based conversations with visitors visiting the company's media properties like the Website, WhatsApp number, or Facebook page.

Why use Live Chat?

It is a simple yet very effective recipe for improving customer service and loyalty. It allows you to:

  • Personalized conversations with humans

  • Monitor conversations in real time

  • Monitoring agents

  • Proactive outreach

  • Quick response to questions about the product or the service

Last updated 1 year ago

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