Overview

Interface where you can see all the ongoing and historical conversations handled by the bot or the agents

What is Live Chat?

It is one feature that allows you to have text-based conversations with visitors visiting the company's media properties like the Website, WhatsApp number, or Facebook page.

Why use Live Chat?

It is a simple yet very effective recipe for improving customer service and loyalty. It allows you to:

• Personalized conversations with humans

• Monitor conversations in real time

• Monitoring agents

• Proactive outreach

• Quick response to questions about the product or the service