Building a Chatbot
Chatbots are the way forward for any business looking to automate any repetitive or manual task. Now that you're interested in creating a chatbot, let's learn about building a chatbot
What type of chatbots I can build?
There are two types of chatbot that you can build. They are;
Outbound Chatbot
What is an Inbound chatbot?
An inbound chatbot is a type of chatbot that is designed to interact with customers or users who initiate contact with a business or organisation. These chatbots are usually placed on a company's website or social media platform and are programmed to respond to customer inquiries, provide product information, schedule appointments, or handle other customer service tasks.
How do I build an Inbound Chatbot?
You can follow the following steps to build an inbound chatbot;
Go to 'Bot Builder'
Click on 'Build a Bot'
Choose 'Build an Inbound Bot'
Select the 'Channel' from the available options
Choose how you want to build your bot i.e. 'Use this Templates' or 'From Scratch'
Add 'Action Blocks' in the conversational flow
Configure 'Action Blocks' on the right panel
Click on 'Test this Bot' to test the flow
Click on 'Deploy' to deploy the bot
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