Building a Chatbot

Chatbots are the way forward for any business looking to automate any repetitive or manual task. Now that you're interested in creating a chatbot, let's learn about building a chatbot

What type of chatbots I can build?

There are two types of chatbot that you can build. They are;

1. Inbound Chatbot

2. Outbound Chatbot

What is an Inbound chatbot?

An inbound chatbot is a type of chatbot that is designed to interact with customers or users who initiate contact with a business or organisation. These chatbots are usually placed on a company's website or social media platform and are programmed to respond to customer inquiries, provide product information, schedule appointments, or handle other customer service tasks.

How do I build an Inbound Chatbot?

You can follow the following steps to build an inbound chatbot;

• Go to 'Bot Builder'

• Click on 'Build a Bot'

• Choose 'Build an Inbound Bot'

• Select the 'Channel' from the available options

• Choose how you want to build your bot i.e. 'Use this Templates' or 'From Scratch'

• Add 'Action Blocks' in the conversational flow

• Configure 'Action Blocks' on the right panel

• Click on 'Test this Bot' to test the flow

• Click on 'Deploy' to deploy the bot