Swiftsell Help Center
  • 😀Welcome to Swiftsell
    • Swiftsell Basics
  • 🏁GETTING STARTED
    • Building a Chatbot
    • Testing a Chatbot
    • Installation
      • Installation on Website
        • Installation using HTML
        • Installation using Google Tag Manager
      • Installing on SquareSpace
      • Installation on WhatsApp
      • Installation on Facebook
    • Deploying a Chatbot
    • Utility Tools
  • ⚒️BOT BUILDER
    • Action Block
      • Trigger
      • Send Message
      • Collect Input
      • Buttons
      • Reply Buttons
      • Carousel
      • Answer AI
      • Set AI
      • Send an Email
      • List
      • Human Handover
      • Dynamic Data
      • Javascript
      • Form
      • Flow
      • Options
      • Calendar
      • Slider
      • Image Carousel
      • WhatsApp Flow
    • Branch
    • File Upload
  • ✨AI STUDIO
    • Building a GPT chatbot
    • Knowledge base
    • Custom Answers
    • Function call
    • Prompts
    • Tokens
    • Setting up retrain
  • 🔗Integrations
    • Overview
    • Events
    • Service Call
    • Google Sheets
    • Google Calendar
    • Calendly
  • 💬WHATSAPP BUSINESS API
    • Overview
    • WhatsApp Business API from Meta
  • 💬Live Chat
    • Overview
    • Live Chat Screen
    • Live Chat Settings
  • 📣OUTBOUND BOTS
    • Overview
    • Building One Off Campaign
    • Building Ongoing Campaign
    • Creating a WhatsApp Template
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On this page
  • What type of chatbots I can build?
  • What is an Inbound chatbot?
  • How do I build an Inbound Chatbot?
  1. GETTING STARTED

Building a Chatbot

Chatbots are the way forward for any business looking to automate any repetitive or manual task. Now that you're interested in creating a chatbot, let's learn about building a chatbot

Last updated 9 months ago

What type of chatbots I can build?

There are two types of chatbot that you can build. They are;

  1. Outbound Chatbot

What is an Inbound chatbot?

An inbound chatbot is a type of chatbot that is designed to interact with customers or users who initiate contact with a business or organisation. These chatbots are usually placed on a company's website or social media platform and are programmed to respond to customer inquiries, provide product information, schedule appointments, or handle other customer service tasks.

How do I build an Inbound Chatbot?

You can follow the following steps to build an inbound chatbot;

  • Go to 'Bot Builder'

  • Click on 'Build a Bot'

  • Choose 'Build an Inbound Bot'

  • Select the 'Channel' from the available options

  • Choose how you want to build your bot i.e. 'Use this Templates' or 'From Scratch'

  • Add 'Action Blocks' in the conversational flow

  • Configure 'Action Blocks' on the right panel

  • Click on 'Test this Bot' to test the flow

  • Click on 'Deploy' to deploy the bot

🏁
Inbound Chatbot