> For the complete documentation index, see [llms.txt](https://docs.swiftsell.biz/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.swiftsell.biz/live-chat.md).

# Live Chat

- [Overview](https://docs.swiftsell.biz/live-chat/overview.md): Interface where you can see all the ongoing and historical conversations handled by the bot or the agents
- [Live Chat Screen](https://docs.swiftsell.biz/live-chat/live-chat-screen.md): All the actions that can be performed on the Live Chat screen of Swiftsell
- [Live Chat Settings](https://docs.swiftsell.biz/live-chat/live-chat-settings.md): All the configuration settings for the live chat i.e ensuring that the agents are not overburdened with the chats or defining the timeline within which the agents needs to respond