# Live Chat

- [Overview](/live-chat/overview.md): Interface where you can see all the ongoing and historical conversations handled by the bot or the agents
- [Live Chat Screen](/live-chat/live-chat-screen.md): All the actions that can be performed on the Live Chat screen of Swiftsell
- [Live Chat Settings](/live-chat/live-chat-settings.md): All the configuration settings for the live chat i.e ensuring that the agents are not overburdened with the chats or defining the timeline within which the agents needs to respond