> For the complete documentation index, see [llms.txt](https://docs.swiftsell.biz/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.swiftsell.biz/live-chat.md).

# Live Chat

- [Overview](https://docs.swiftsell.biz/live-chat/overview.md): Interface where you can see all the ongoing and historical conversations handled by the bot or the agents
- [Live Chat Screen](https://docs.swiftsell.biz/live-chat/live-chat-screen.md): All the actions that can be performed on the Live Chat screen of Swiftsell
- [Live Chat Settings](https://docs.swiftsell.biz/live-chat/live-chat-settings.md): All the configuration settings for the live chat i.e ensuring that the agents are not overburdened with the chats or defining the timeline within which the agents needs to respond


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# Agent Instructions
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## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.swiftsell.biz/live-chat.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
