Installation on WhatsApp

WhatsApp is by far the most popular messaging platform used by people around the globe. Connect your Chatbot with WhatsApp and interact with your customers at ease

You can connect WhatsApp Chatbot with WhatsApp using WhatsApp Business API. In case you do not have WhatsApp Business API, you can refer to this article or can reach out to us at [e-mail]

How do I configure a chatbot on WhatsApp?

To run a chatbot on WhatsApp, you can follow the following steps;

• Go to 'Channel Configuration -> WhatsApp -> Configuration'

• Click on '+ WhatsApp Configuration'

• Provide the following details;

  • Phone Number: Enter the Phone number for which you have WhatsApp Business API. Enter the phone number with the country code but without '+' sign

  • API Details: Different providers have different input fields. Enter the details received from the provider into the respective fields

Currently, Swifsell supports the following providers;

• Meta

• 360Dialog

• Twilio

• Unifonic

• GupShup

• Click on 'Save' to save the configuration

• Go to 'Bot Builder -> WhatsApp Bot -> Trigger Action Block'

• Select the 'Phone Number' configured

• Click on 'Deploy' to go live with the chatbot on WhatsApp