Reply Buttons

Render up to three buttons in your conversation flow on WhatsApp

This feature is only supported for WhatsApp for the following WA API providers: 360Dialog, Meta, and GupShup

Using reply buttons makes it easy for the user to reply to a question by giving a rich interface of buttons. Users can create a maximum of 3 buttons. If more are needed, it is recommended to use the List or Options action block.

Preview of reply button on WhatsApp

Configurations on the action block

Header

Users can choose to show a header text or image in one of the following ways,

• Text - Shows a text in bold

• Media (Static) - Shows an image/video/gif

• Media (Dynamic) - Allows you to enter a variable that can show rich media dynamically

Body

The text will be the question associated with showing the list of options.

Footer

An optional field where a help text is entered. Mostly a disclaimer, visualized in a grey color.

Button name

You can add up to 3 buttons with different text.

Variable

Users can store the value of the selected list item in a variable for future reference.

(Refer to this article to learn more about variables)

Track links

Enabling this option will create short URLs for all the URLs mentioned in this action block.

(Refer to this article)

This will only work if Link tracking is enabled in your account settings.