Swiftsell Help Center
  • 😀Welcome to Swiftsell
    • Swiftsell Basics
  • 🏁GETTING STARTED
    • Building a Chatbot
    • Testing a Chatbot
    • Installation
      • Installation on Website
        • Installation using HTML
        • Installation using Google Tag Manager
      • Installing on SquareSpace
      • Installation on WhatsApp
      • Installation on Facebook
    • Deploying a Chatbot
    • Utility Tools
  • ⚒️BOT BUILDER
    • Action Block
      • Trigger
      • Send Message
      • Collect Input
      • Buttons
      • Reply Buttons
      • Carousel
      • Answer AI
      • Set AI
      • Send an Email
      • List
      • Human Handover
      • Dynamic Data
      • Javascript
      • Form
      • Flow
      • Options
      • Calendar
      • Slider
      • Image Carousel
      • WhatsApp Flow
    • Branch
    • File Upload
  • ✨AI STUDIO
    • Building a GPT chatbot
    • Knowledge base
    • Custom Answers
    • Function call
    • Prompts
    • Tokens
    • Setting up retrain
  • 🔗Integrations
    • Overview
    • Events
    • Service Call
    • Google Sheets
    • Google Calendar
    • Calendly
  • 💬WHATSAPP BUSINESS API
    • Overview
    • WhatsApp Business API from Meta
  • 💬Live Chat
    • Overview
    • Live Chat Screen
    • Live Chat Settings
  • 📣OUTBOUND BOTS
    • Overview
    • Building One Off Campaign
    • Building Ongoing Campaign
    • Creating a WhatsApp Template
Powered by GitBook
On this page
  • Configurations on the action block
  • Header
  • Body
  • Footer
  • Button name
  • Items & Categories
  • Variable
  • Track links
  1. BOT BUILDER
  2. Action Block

List

Renders a list of items grouped by categories on a drawer.

Last updated 1 year ago

This feature is only supported on the WhatsApp channel for the following WA API providers: 360Dialog, Meta, and GupShup.

This action block is used for a rich approach of allowing users to choose from a list of options. Mostly used as an alternative to the 'Option' action block, as it is not user-friendly and prone to users from the users.

Preview of list on WhatsApp

Configurations on the action block

Header

Shows the text entered in a bold format -- making it look like a title.

Body

The text will be the question associated with showing the list of options.

Footer

An optional field where a help text is entered. Mostly a disclaimer, visualized in a grey color.

Button name

Along with the above, there will be a button that is displayed, on click of which will we show the list of options in a drawer format.

Here you can write the name of the button like 'Choose', 'Select' etc.

Items & Categories

All the items that are to be displayed in the list are defined here. Each item contains the following information that can be entered,

  • Item name - Name of the item

  • Item description - A short description of the item

  • Category - List of all categories created

A maximum of 10 items and categories can be created.

Variable

Users can store the value of the selected list item in a variable for future reference.

(Refer to this article to learn more about variables)

Track links

Enabling this option will create short URLs for all the URLs mentioned in this action block.

(Refer to this article)

This will only work if Link tracking is enabled in your account settings.

⚒️