Swiftsell Help Center
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  • ⚒️BOT BUILDER
    • Action Block
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  • When should you use it?
  • How do I set it up?
  1. BOT BUILDER
  2. Action Block

Send an Email

This action block of Swiftsell allows you to get notified over email when any particular action in bot is performed.

When should you use it?

  • When the lead is generated

  • When the visitor has entered their details

  • When a conversation has been completed

  • When a conversation has reached a particular point

How do I set it up?

To set the 'Send Email' action block, you can follow the following steps;

  • Add action block on canvas by clicking on '+'

  • Choose 'Send an Email'

  • Configure the following on the right panel

    • Send an email to: Define the email IDs of the users who need to be notified via email

      1. To:

      2. CC:

      3. BCC:

    • Subject: Define the subject of the email

    • Email Markup: Define the content of the email

    • Include Chat Transcript: You can switch on 'Include Chat Transcript' if you would like to receive the entire chat transcript over email

Last updated 1 year ago

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