Swiftsell Help Center
  • 😀Welcome to Swiftsell
    • Swiftsell Basics
  • 🏁GETTING STARTED
    • Building a Chatbot
    • Testing a Chatbot
    • Installation
      • Installation on Website
        • Installation using HTML
        • Installation using Google Tag Manager
      • Installing on SquareSpace
      • Installation on WhatsApp
      • Installation on Facebook
    • Deploying a Chatbot
    • Utility Tools
  • ⚒️BOT BUILDER
    • Action Block
      • Trigger
      • Send Message
      • Collect Input
      • Buttons
      • Reply Buttons
      • Carousel
      • Answer AI
      • Set AI
      • Send an Email
      • List
      • Human Handover
      • Dynamic Data
      • Javascript
      • Form
      • Flow
      • Options
      • Calendar
      • Slider
      • Image Carousel
      • WhatsApp Flow
    • Branch
    • File Upload
  • ✨AI STUDIO
    • Building a GPT chatbot
    • Knowledge base
    • Custom Answers
    • Function call
    • Prompts
    • Tokens
    • Setting up retrain
  • 🔗Integrations
    • Overview
    • Events
    • Service Call
    • Google Sheets
    • Google Calendar
    • Calendly
  • 💬WHATSAPP BUSINESS API
    • Overview
    • WhatsApp Business API from Meta
  • 💬Live Chat
    • Overview
    • Live Chat Screen
    • Live Chat Settings
  • 📣OUTBOUND BOTS
    • Overview
    • Building One Off Campaign
    • Building Ongoing Campaign
    • Creating a WhatsApp Template
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On this page
  • How does it help?
  • How do I set it up?
  1. BOT BUILDER
  2. Action Block

Flow

Action block allows you to break down larger chatbot flows into smaller manageable chunks

How does it help?

  • Creating smaller manageable flows for each path

  • Easier navigation between conversational flow

  • Easier onboarding of teams to the chatbot

How do I set it up?

You can follow the following steps to set up the 'Flow' action block;

  • Add an action block on Canvas by clicking on '+'

  • Choose 'Flow'

  • Enter 'Flow' Double-click on 'Flow' to enter or single-click on it and then click 'Enter' on the right panel

  • Build the flow on the canvas

Once you enter the 'Flow', it will look similar to 'Bot Builder'. You can continue building your chatbot flow here in the flow just by clicking on '+' as you would otherwise.

To navigate between the 'Root Flow' and other created flows, you can just click on the name of the flow or the 'Home' button visible on the top left corner of the 'canvas'

You can create as many 'Flows' as you want

Last updated 1 year ago

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