# Swiftsell Help Center

## Swiftsell Help Center

- [Welcome to Swiftsell](https://docs.swiftsell.biz/welcome-to-swiftsell.md): Our goal is to help you get set up and assist you in anything you need to succeed.
- [Swiftsell Basics](https://docs.swiftsell.biz/welcome-to-swiftsell/swiftsell-basics.md): Everything that you need to know about building chatbots with Swiftsell
- [Building a Chatbot](https://docs.swiftsell.biz/getting-started/building-a-chatbot.md): Chatbots are the way forward for any business looking to automate any repetitive or manual task. Now that you're interested in creating a chatbot, let's learn about building a chatbot
- [Testing a Chatbot](https://docs.swiftsell.biz/getting-started/testing-a-chatbot.md): Now test your bot on Swiftsell before deploying it to the production
- [Installation](https://docs.swiftsell.biz/getting-started/installation.md): Swiftsell supports deploying chatbot on following channels;
- [Installation on Website](https://docs.swiftsell.biz/getting-started/installation/installation-on-website.md): Adding our Javascript snippet on your website starts showing the chat widget on all the pages of your website. Visitors engage with the chatbot using the rich chat widget
- [Installation using HTML](https://docs.swiftsell.biz/getting-started/installation/installation-on-website/installation-using-html.md): Configure the chatbot on your website using HTML code
- [Installation using Google Tag Manager](https://docs.swiftsell.biz/getting-started/installation/installation-on-website/installation-using-google-tag-manager.md): Using Google Tag Manager to host your website? Well we have got you covered
- [Installing on SquareSpace](https://docs.swiftsell.biz/getting-started/installation/installing-on-squarespace.md): Having chatbot on your SquareSpace website can give a fresh new look to your old and beloved '.com'. You can embed the bot either on the single page or can embed on the entire website
- [Installation on WhatsApp](https://docs.swiftsell.biz/getting-started/installation/installation-on-whatsapp.md): WhatsApp is by far the most popular messaging platform used by people around the globe. Connect your Chatbot with WhatsApp and interact with your customers at ease
- [Installation on Facebook](https://docs.swiftsell.biz/getting-started/installation/installation-on-facebook.md): Facebook is definitely a popular channel for businesses to automate their customer interactions. Especially for businesses B2C space
- [Deploying a Chatbot](https://docs.swiftsell.biz/getting-started/deploying-a-chatbot.md): Go-Live with the Chatbot and start interacting with the visitors
- [Utility Tools](https://docs.swiftsell.biz/getting-started/utility-tools.md): Swiftsell offers a set of tools on the left of the canvas which you can use while building the bot
- [Action Block](https://docs.swiftsell.biz/bot-builder/action-block.md)
- [Trigger](https://docs.swiftsell.biz/bot-builder/action-block/trigger.md): Starting point of the chatbot flow.
- [Send Message](https://docs.swiftsell.biz/bot-builder/action-block/send-message.md): Action block is used for sending out informative messages that do not seek input from the visitors.
- [Collect Input](https://docs.swiftsell.biz/bot-builder/action-block/collect-input.md): This action block allows you to collect the input or response from the visitors or customers
- [Buttons](https://docs.swiftsell.biz/bot-builder/action-block/buttons.md): Buttons block is used to branch out conversation using intuitive buttons. You can choose any option to go down its path. Each button can have a same path or different paths moving from it
- [Reply Buttons](https://docs.swiftsell.biz/bot-builder/action-block/reply-buttons.md): Render up to three buttons in your conversation flow on WhatsApp
- [Carousel](https://docs.swiftsell.biz/bot-builder/action-block/carousel.md): Carousel action block is set of cards that represent something whether its product or service
- [Answer AI](https://docs.swiftsell.biz/bot-builder/action-block/answer-ai.md): Uses an LLM-based AI model to generate an answer for the question asked.
- [Set AI](https://docs.swiftsell.biz/bot-builder/action-block/set-ai.md): Uses an LLM-based AI model to generate an response based on the prompt given.
- [Send an Email](https://docs.swiftsell.biz/bot-builder/action-block/send-an-email.md): This action block of Swiftsell allows you to get notified over email when any particular action in bot is performed.
- [List](https://docs.swiftsell.biz/bot-builder/action-block/list.md): Renders a list of items grouped by categories on a drawer.
- [Human Handover](https://docs.swiftsell.biz/bot-builder/action-block/human-handover.md): This action block is used when you want to invoke a human handover action at some point in the conversation flow thereby transferring the control of the chat from the bot to an agent
- [Dynamic Data](https://docs.swiftsell.biz/bot-builder/action-block/dynamic-data.md): Dynamically renders the list of options by storing the response of an API call
- [Javascript](https://docs.swiftsell.biz/bot-builder/action-block/javascript.md): Executes a javascript code on the client side.
- [Form](https://docs.swiftsell.biz/bot-builder/action-block/form.md): Action block provides the easiest way of collecting multiple inputs from your visitors
- [Flow](https://docs.swiftsell.biz/bot-builder/action-block/flow.md): Action block allows you to break down larger chatbot flows into smaller manageable chunks
- [Options](https://docs.swiftsell.biz/bot-builder/action-block/options.md): Options allow the conversation flow to be branched into various paths based on user input
- [Calendar](https://docs.swiftsell.biz/bot-builder/action-block/calendar.md): Calendar action block is used for collecting date from the or for booking appointments
- [Slider](https://docs.swiftsell.biz/bot-builder/action-block/slider.md): Action block provides interactive way to the visitors to choose a value from a visual slider
- [Image Carousel](https://docs.swiftsell.biz/bot-builder/action-block/image-carousel.md): Action block is used to display one or more images in a carousel to make it easier for the visitors to browse through
- [WhatsApp Flow](https://docs.swiftsell.biz/bot-builder/action-block/whatsapp-flow.md)
- [Branch](https://docs.swiftsell.biz/bot-builder/branch.md): Branch action block allows you to move to different path of the conversation flow on the basis of conditions defined
- [File Upload](https://docs.swiftsell.biz/bot-builder/file-upload.md): This action block is used when you would like your visitors to submit documents or files through bot.
- [Building a GPT chatbot](https://docs.swiftsell.biz/ai-studio/building-a-gpt-chatbot.md): GPT chatbots are smart bots that answer questions from a data source.
- [Knowledge base](https://docs.swiftsell.biz/ai-studio/knowledge-base.md): Source of information used by AI to answer your questions.
- [Custom Answers](https://docs.swiftsell.biz/ai-studio/custom-answers.md): Override AI generated responses with custom answers defined by you.
- [Function call](https://docs.swiftsell.biz/ai-studio/function-call.md): Execute functions to help your AI generate dynamic answers.
- [Prompts](https://docs.swiftsell.biz/ai-studio/prompts.md): Prompt/instruction is a set of rules an AI uses to generate an answer.
- [Tokens](https://docs.swiftsell.biz/ai-studio/tokens.md): Tokens are nothing but a group of characters.
- [Setting up retrain](https://docs.swiftsell.biz/ai-studio/setting-up-retrain.md): Retrain allows you to retrain knowledge base at a given time interval.
- [Overview](https://docs.swiftsell.biz/integrations/overview.md): How Swiftsell integrates with third-party apps
- [Events](https://docs.swiftsell.biz/integrations/events.md): Listen to webhook events from the Swiftsell platform.
- [Service Call](https://docs.swiftsell.biz/integrations/service-call.md): Action block allows you to set up the custom integration between Swiftsell & third-party tools having REST APIs
- [Google Sheets](https://docs.swiftsell.biz/integrations/google-sheets.md): Action block allows you to set up the integration with Google Sheets in-order to collect the bot responses or leads at single location
- [Google Calendar](https://docs.swiftsell.biz/integrations/google-calendar.md): Collaborate with your visitors and make it easy for them to view and book appointments.
- [Calendly](https://docs.swiftsell.biz/integrations/calendly.md): Action block allows to setup the integration with third party tool for scheduling appointments using chatbot
- [Public APIs](https://docs.swiftsell.biz/integrations/public-apis.md)
- [Overview](https://docs.swiftsell.biz/whatsapp-business-api/overview.md): It is the platform that allows you to communicate with your customers on WhatsApp at scale
- [WhatsApp Business API from Meta](https://docs.swiftsell.biz/whatsapp-business-api/whatsapp-business-api-from-meta.md): Process to get the WhatsApp Business API directly from Meta
- [Overview](https://docs.swiftsell.biz/live-chat/overview.md): Interface where you can see all the ongoing and historical conversations handled by the bot or the agents
- [Live Chat Screen](https://docs.swiftsell.biz/live-chat/live-chat-screen.md): All the actions that can be performed on the Live Chat screen of Swiftsell
- [Live Chat Settings](https://docs.swiftsell.biz/live-chat/live-chat-settings.md): All the configuration settings for the live chat i.e ensuring that the agents are not overburdened with the chats or defining the timeline within which the agents needs to respond
- [Overview](https://docs.swiftsell.biz/outbound-bots/overview.md): Looking forward to run campaigns on WhatsApp? Well we've got you covered.
- [Building One Off Campaign](https://docs.swiftsell.biz/outbound-bots/building-one-off-campaign.md): Send a one-time campaign to a set of contacts on WhatsApp, SMS or email.
- [Building Ongoing Campaign](https://docs.swiftsell.biz/outbound-bots/building-ongoing-campaign.md): Trigger the outbound bot to start its campaign using webhooks to send the contact data.
- [Creating a WhatsApp Template](https://docs.swiftsell.biz/outbound-bots/creating-a-whatsapp-template.md): WhatsApp templates are mandatory to send a proactive WhatsApp message to your contacts. With WhatsApp explicit approval on that template message, you are not allowed to send a message to a contact